Terms and conditions

1. Validity general terms and conditions

The website www.weareatelierecru.shop is property of:

Atelier Ecru BV
Burgstraat 18

9000 Gent – Belgium
+32 9/336.89.55


The vendor Atelier Ecru is registered under VAT number BE(0)681.853.679. Every order will be deemed as acceptance of the general terms and conditions by the buyer. These general terms and conditions are an integral part of the agreement as described below.

2. Prices and quotations

The prices of the products and services are indicated in euros, VAT inclusive and exclude transportation expenses and/or any other taxes or other duties, unless mentioned otherwise or agreed upon in writing. Payment can be made by one of the methods as indicated during the ordering process. Orders are only effectively paid from the moment payment has been received by Atelier Ecru. In the event of default of payment, Atelier Ecru reserves the right to suspend or resolve (the execution of) the agreement concerning and the therewith associated agreements. All offers are non-binding and Atelier Ecru reserves the right to alter the prices. Should the offered products and services experience a price increase during the period between the placing of the order and the execution thereof, the buyer is entitled to cancel the order and resolve the agreement within seven (7) days after the announcement of the price increase by Atelier Ecru.

3. Acceptance of the order

An order is not binding upon Atelier Ecru until confirmed via e-mail by Atelier Ecru or until the execution of the order has started. Atelier Ecru reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. All product information, pricing and order information are at all times subject to possible alterations and corrections.

4. Delivery

The delivery times given by Atelier Ecru are indicative. Failure to meet a delivery time does not entitle the buyer to compensation, nor does it entitle the buyer to cancel the order or resolve the agreement, unless the delivery time has been exceeded to the extent that, in fairness, the buyer can no longer be expected to sustain the agreement. In this case, the buyer is entitled to cancel the order or resolve the agreement, if necessary. The buyer is liable for incorrect delivery due to a wrong delivery address and additional costs may apply . In the event of non-delivery, any amounts paid by the buyer are reimbursed without interests or any other compensation.

5. Return & exchange

Atelier Ecru will accept returns within 14 days beginning on the day you receive your order.

Address to:

Atelier Ecru
Burgstraat 18

9000 Gent

Upon inspection of returned item(s) we will endeavour to process the refund of the full value, excluded the shipping fee within 30 days after receiving the package.

Please take into count ...

The package has to be in our shop within 2 weeks after ordering.

You have a legal obligation to take reasonable care of products while they are in your possession, so please pack the product safely and securely.

6. Complaints

In order to be admissible, complaints need to be addressed to Atelier Ecru via info@weareatelierecru.com  
- If the delivery is not in conformity with the buyer’s order, within seven (7) days after the order.
– In the event of hidden defects, within a period of seven (7) days following the discovery of the fault. In this written communication, the buyer needs to describe the damage and provide proof of damage via photo.

7. Guarantee

The guarantee of Atelier Ecru is restricted to the warranty for hidden defects and the consumer guarantees act, both listed in the Belgian civil code (Burgerlijk Wetboek). Atelier Ecru is liable for damage provided that it is a consequence of a severe error or evil intent. Atelier Ecru is not liable for general or specific indirect damage, of any kind, possibly inflicted by the buyer.

8. Right of renunciation

The Buyer may exercise the right of renunciation within fourteen days after delivery of the product or upon signing a services agreement without a penalty and without giving any reason. If the buyer invokes this right, the products need to be returned in their original state and packaging to Atelier Ecru, Burgstraat 18, 9000 Gent, Belgium, at the buyer’s expense and at his own risk. To ensure the safe delivery of the package, we advise using an insured carrier service. Every return needs to be reported to info@weareatelierecru.com first. Unannounced returns will not be accepted. The buyer is responsible for the return shipping cost.

9. Force majeure

Atelier Ecru cannot be held liable for possible delays in the execution or for non-execution of its obligations caused by any circumstance beyond Atelier Ecru’s control. These circumstances include difficulties with the supply of or lack of raw materials, interruption or permanent suspension of production, strikes, lock-outs, any other form of business disturbances or trade disputes, power failure or non or late delivery that affect Atelier Ecru and/or suppliers of Atelier Ecru, even if these circumstances can be anticipated. Should Atelier Ecru not immediately act against a shortcoming toward the buyer, this can under no circumstances be considered neglect by Atelier Ecru in order to invoke this shortcoming later.

10. Personal information

By submitting an order on the website of Atelier Ecru, the buyer officially consents to the processing of his or her personal data for administrative purposes, such as management of the customer files, orders, invoices and deliveries and the follow-up of financial solvency. Personal details will only be used for promotions, personalised publicity and/or other marketing related purposes if the buyer explicitly agrees to this during the process of placing an order. This can be altered by the buyer at all times. Atelier Ecru will not pass personal details on to third parties. The buyer has the right to look into and amend his or her personal details at all times. The buyer also has the right to – free of charge - act against the processing of his or her personal details for Direct Marketing initiatives. For more information, the buyer can contact the Commission for the Protection of Privacy in Brussels.

11. Proof

The parties involved agree that a valid contract is established by using electronic means of communication.

12. Miscellaneous

In the event one or more provisions of the agreement is declared void, this shall in no way affect the validity of the other provisions. Atelier Ecru is entitled to amend the contents of these general terms and conditions. Amendments are announced via the website.

13. Applicable law

All agreements made with Atelier Ecru are subject to the Belgian law. All disputes between parties will be submitted exclusively to the authorised judge in Belgium. The Buyer may exercise the right of renunciation within fourteen days after delivery of the product or upon signing a services agreement without a penalty and without giving any reason.